At Sheps, we take great pride in our products and services, but if for some reason you are not completely satisfied, we have tried to make the return policy as easy for you as possible.

Canadian Returns:


Returns:  If you would like to return items purchased from you have up to 30 days from the date of delivery.  You must request a Return Authorization Number (RA#) by emailing  We will require your date of order and your "sales order number" (found on your email receipt)   If your return is received without an RA# or the RA# is not written on the package, the return will be refused. 

Be sure to fill out the "return form" and include this form in your package.  Once your return is received by SHEPS you will receive the full purchase price of your merchandise less any costs in the form aof a store credit. Shipping costs, credit card fees, border taxes or custom charges are not refundable on a return.  SHEPS will process returns within 10 business days of receiving your return. 

To be eligible for a return: all products must be in original packaging, all original documents, parts and accessories must be included.  The product MUST BE in saleable condition with no indication of use.  The product must have been purchased at original price, no sale items can be returned or exchanged.

Final Sale Items/No Return items:

The following items are non-returnable/refundable:

All Sale items

Diapers & Diaper Accessories

Hair clips & Hair Accessories

Specialty Knit hats, tutu & bloomers

Swim wear, cover ups, underwear


Birthday outfits

Formal wear, jewelry

Custom orders

Creams, lotions, sunscreen, soaps

Free Returns:

Orders that qualify for free shipping may be returned at the purchasers expense and will be credited less any shipping charges paid by SHEPS at the time of the original shipment. (if the original shipment was shipped free of charge). is not responsible for items that become lost or stolen in shipment. will process returns within 10 business days of receiving your return.

The purchaser has up to 30 days from the date of delivery for all returns.

The purchaser must follow the return instructions as above (request an RA#, fill out the return form, write the RA# on the package).

If your purchase does not qualify for free shipping the free return policy does not apply.  The purchaser is responsible for return shipping charges and does not receive a refund of the original shipping charge.

Damaged Items:

Damaged items must be reported within 24 hours of receiving your order.  Please take a picture of the damage prior to opening the package.  Notify SHEPS of the damage by emailing with the damage details and a picture of the damage.

You will be given a RA# for your return.  Please write your RA# on the package and fill out the return form.

Cancelled Orders:

If you have placed an order with and would like to cancel it please contact us at within 1 hour of placing the order.  Please be sure to reference your Sales Order number so that we can locate your order.  Although unlikely, if we cannot prevent shipment please follow the return instructions.